INTEGRATING PROCESS MINING WITHIN APPIAN
Defining the Business Outcomes
How will we know that we solved the business problem?
This project was designed to deliver real business impact by focusing on:
- Reaching a Broader Market: By making process mining accessible through a user-friendly interface, Appian could tap into a wider audience, including teams without advanced process mining expertise. This opens doors to new revenue streams and strengthens its position in the low-code automation market.
- Boosting Customer Satisfaction: A well-designed, intuitive process mining solution helps customers solve real problems faster, which improves their overall experience with Appian, strengthens loyalty, and drives retention.
- Driving Innovation: Introducing new process mining capabilities didn’t just enhance the product—it created space for Appian to experiment with ways data-driven insights could transform business processes.
- Creating a Competitive Edge: A unique process mining solution integrated into the low-code platform positions Appian ahead of competitors by offering something that stands out in the market.
Henry McKenzy
Senior User Experience Designer at Appian
“I am continuously impressed with Javi’s commitment to Appian. He creates value by ensuring Appian’s users have the best possible experience.
He does this by carefully considering all angles of a design problem, explores multiple solutions and takes feedback from all stakeholders with respect, you always feel heard by Javi.
On a personal note, Javi is an excellent onboarding-buddy and ensured that I had the best onboarding possible.”
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