Identifying The Problem

A personal Project during The course Nudge UX

For this project, I’ll be describing how I designed a proposal for the redesign of the official webpage to request an appointment for the flat registration of Berlin. This was the outcome of the final project that I presented for the Shift Nudge Course that I attend throughout last year.

Whether you’re looking for a better apartment or your lease is ending, moving can be a tedious process. From finding a new place to packing up and arranging transportation for all your belongings, it’s definitely a task that demands a high cognitive load.

On top of this stress, things can get even more challenging if you live in Berlin. You’re probably familiar with how tedious the bureaucratic processes in Germany can be, and the registration process is no exception.

Every time you move to a new apartment, you’re required to officially register it within 14 days of moving in. You’d expect the official Berlin website to make this process straightforward, but trust me, it’s been a hassle every time I’ve had to register my new address.

This issue has become quite personal for me after living in Berlin for five years and moving eight times, largely due to the ongoing gentrification problem we’re experiencing.

When I read the requirements for the final task in the Shift Nudge Academy, which called for applying all the learnings from the course, I immediately thought of this personal situation.